What We Collect and Why We Hold It
When you open an account, we record the details you submit — your name, contact number, email address, and the payment method you link, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. Transaction records are retained to reconcile your deposit and withdrawal
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history and to handle any account disputes. We also log device identifiers and session data so we can confirm it is genuinely you logging in, not an unauthorised party. Cookies on the platform track your session state — they do not store your payment credentials. Where
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local law requires us to share account data with regulatory or compliance bodies, we follow that obligation. We do not sell your personal data to third-party marketers. Your data is processed and stored in a manner consistent with applicable data-protection requirements, and access is limited to
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staff who need it to service your account. If you are in Kota Bharu or anywhere else in Malaysia, the same data-handling standards apply across the board. Retention periods are set by the nature of the record — active account data is held while your account
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remains open; transaction logs are kept for the period required under applicable rules, then deleted on schedule.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.